Why the change?
CRC has been undergoing rapid expansion due to the tremendous need for hygiene products in Middle Tennessee. To support this growth, we are upgrading our technology systems to include warehouse and inventory management to better serve our partners and neighbors.
How do I get started?
Once you have received your welcome email and have created a password, please bookmark community-resource-center.odoo.com for future visits or click the (Partner Portal) link at the top of the Community Resource Center website.
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Please note, all past CRC order forms were retired on July 18th, 2025 and can no longer be used to request products or create appointments.
Do I have to pay for my products from CRC?
All products received from the CRC are free to Partner Agencies.
I didn't receive a Welcome Email, what do I do?
Welcome emails will be sent to your agency’s updated primary contact on file after you have completed the required training.
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If you are your agency's primary contact, please check your spam/junk folder for an invitation to activate an account. The emails are coming from the domain community-resource-center.odoo.com. In certain cases, your domain name (e.g.charityname.org) may have spam blockers that prevent our software vendor's emails from coming through. Please contact your IT department to allow emails from Odoo.com.
If you cannot find your welcome email, contact programs@crcmidtn.org for support.
How do I place an order for products?
Your agency primary contact/Portal User will receive an email each time you have an order quotation available from Community Resource Center.
You can view any available order quotations in your Partner Portal account. After logging in, go to “My Account.” If you have an order available, there will be a banner at the top of this page - “1 Quotations to review”
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IMPORTANT: Each order quotation will have a submission deadline. If you do not confirm/accept your order within the allotted time, it will expire.
I don't have an order available right now. How do I know when it's time to place my next order?
Your primary contact/Portal User will receive an email each time you have an order available. If you cannot locate the email, check your Portal account to see if the banner notification - “1 Quotation to review” is displayed. If it is not, you do not currently have an order available.
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Your schedule of upcoming orders is available in your Portal account. Go to My Account > Documents > Partner Calendar
What if we have more than one person who requests product for our organization?
Your agency will need to designate one primary contact who will manage your product requests through the Partner Portal. You may share Portal access among other agency employees as deemed necessary by your agency. Please use discretion when sharing Portal account information. We encourage you to keep your account login information as secure as possible.
We can add additional contacts to your organization to receive other communication from CRC, including satisfaction surveys and partner newsletters. Please send the email address(es) you wish to add to programs@crcmidtn.org.
What if we have multiple people who pick up product for our organization?
This is not a problem! You will have the option when scheduling a pick-up appointment to add guests, which will include them in email reminders.
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What if I pick up for multiple organizations using the same email address?
Unfortunately, we can only associate one email address to a specific organization at this time. We will ask that you use a unique email address for each of your organizations.
What if I want to change the primary email or phone number this is associated with my organization?
You may update these by clicking on My Account underneath your name in the upper right-hand corner of the Partner Portal webpage.
What if I want to change the email I use as my User ID for logging in to CRC's Partner Portal?
Please email programs@crcmidtn.org. As your email is your login ID, we will need to change that on our end.