Why the change?
CRC has been undergoing rapid expansion due to the tremendous need for hygiene products in Middle Tennessee. To support this growth, we are upgrading our technology systems to include warehouse and inventory management to better serve our partners and neighbors.
How do I get started?
Once you have received your welcome email and have created a password, please bookmark community-resource-center.odoo.com for future visits or click the (Partner Portal) link at the top of the Community Resource Center website.
Please note, all past CRC order forms were retired on July 18th, 2025 and can no longer be used to request products or create appointments.
Do I have to pay for my products from CRC?
Payment for CRC products depends on the program your organization is enrolled in. However, most Partner Agencies receive CRC products at no cost.
I didn't receive a Welcome Email, what do I do?
Welcome emails will be sent to your agency’s primary contact on file after you have completed the required training.
If you are your agency's primary contact, please check your spam/junk folder for an invitation to activate an account. The emails are coming from the domain community-resource-center.odoo.com. In certain cases, your domain name (e.g.charityname.org) may have spam blockers that prevent our software vendor's emails from coming through. Please contact your IT department to allow emails from Odoo.com.
If you cannot find your welcome email, contact programs@crcmidtn.org for support.
How do I place an order for products?
Your agency primary contact/Portal User will receive an email each time you have an order quotation available from Community Resource Center.
You can view any available order quotations in your Partner Portal account. After logging in, go to “My Account.” If you have an order available, there will be a banner at the top of this page - “1 Quotations to review”
IMPORTANT: Each order quotation will have a submission deadline. If you do not confirm/accept your order within the allotted time, it will expire.
I don't have an order available right now. How do I know when it's time to place my next order?
Your primary contact/Portal User will receive an email each time you have an order available. If you cannot locate the email, check your Portal account to see if the banner notification - “1 Quotation to review” is displayed. If it is not, you do not currently have an order available.
You can view your schedule of upcoming orders in your Partner Calendar available in your Portal account. Go to My Account > Documents > Partner Calendar
What if we have more than one person who requests product for our organization?
Your agency will need to designate one primary contact who will manage your product requests through the Partner Portal. You may share Portal access among other agency employees as deemed necessary by your agency. Please use discretion when sharing Portal account information. We encourage you to keep your account login information as secure as possible.
We can add additional contacts to your organization to receive other communication from CRC, including satisfaction surveys and partner newsletters. Please send the email address(es) you wish to add to programs@crcmidtn.org.
What if we have multiple people who pick up product for our organization?
This is not a problem! You will have the option when scheduling a pick-up appointment to add guests, which will include them in email reminders.
What if I pick up for multiple organizations using the same email address?
Unfortunately, we can only associate one email address to a specific organization at this time. We will ask that you use a unique email address for each of your organizations.
What if the Primary Contact for my organization is changing?
All Primary Contact changes must be submitted through our Primary Contact Update Form within 5 business days of the change. It is crucial for CRC to have the most up-to-date contact information for your organization’s primary contact to ensure you have access to your next available order.
What if I want to change the email I use as my User ID for logging in to CRC's Partner Portal?
If you will still be acting as the Primary Contact for your organization but would like to update the email for your account, please email programs@crcmidtn.org. As your email is your login ID, we will need to change that on our end.
How do I know how much of each product I'm allowed to order?
The maximum quantity you’re allowed to request is automatically applied to your order quotation. The maximum amount offered for each product will be listed to the right of the item quantity, and you will not be able to add more than the maximum amount.
What if I need to change my pick-up appointment time?
All pick-up appointment reschedule requests must be made within 48 hours of your original appointment time by contacting programs@crcmidtn.org or calling (615) 291-6688. We will do our best to accommodate your request, however, please be mindful when selecting your appointment time to ensure you are available. We can only accept reschedule requests up to 3 business days from your original appointment time.
What if I forgot or lost my password?
When on the login page, click “Reset Password” to create a new password. Enter the email address of the Primary Contact associated with your account, then follow the instructions sent to the email. If you don’t know the email associated with the account or don’t have access to the email, please contact CRC Programs staff at programs@crcmidtn.org or call (615) 291-6688.
Will there be any changes to the pick-up process?
No, there will not be any change to CRC’s order pick-up process.
How do I volunteer with the CRC?
The CRC hosts weekly and group volunteer opportunities. If you are an individual interested in volunteering with us, you can sign up through one of our opportunities on HandsOn Nashville by visiting our volunteer page here. We also host Family Volunteer Days once a month for folks who would like to volunteer with children under 13 years old.
If you are a group interested in volunteering, please contact Laura Eckersley, CRC’s Community Engagement Manager, at laura@crcmidtn.org to learn more.
Who should I contact if I have any questions or concerns?
Please reach out to the CRC Programs staff at programs@crcmidtn.org or (615) 291-6688.